Booking Terms
1.Who you are contracting with
Slavica Svilar, Kotorska 54, 51260 Crikvenica, Croatia Registered private renter, trading as Apartments Gloria info@kotorska54.com · +385 99 222 1451
Your contract for the stay is with her. Booking.com and any other platform you may have used are intermediaries; they are not your host and they do not own the apartment.
A booking exists when we confirm it, not when you request it. The confirmation states the apartment, the dates, the number of guests and the price, and it is those details that bind both sides.
2.What you are booking
You book a whole self-catering apartment for a stated number of guests, not a room in it. The apartment is yours for the dates confirmed and nobody else is placed in it.
The number of guests on the confirmation is part of the contract. It is what the price was calculated on, what the property is registered for, and what we are legally required to report.
If more people arrive than the confirmation states, there are two cases and the line between them is not our preference:
- Within the apartment's registered maximum — we charge for the additional guests at the rates below and everyone stays.
- Beyond the registered maximum — we cannot accommodate them. Each apartment is registered for a maximum number of people and we are not permitted to exceed it, whatever we might think of the party at the door.
Tell us in advance either way. A change is easy; a doorstep conversation is not.
Children of any age are welcome. A child aged three or over counts as a guest and is charged as one. One infant per apartment does not count towards the guest number.
3.Price, extras and taxes
| Item | Charge |
|---|---|
| Accommodation | As confirmed, per night, for the apartment |
| Fifth guest, two-bedroom apartments | +25% |
| Extra bed | €15 |
| Cot, ages 0–2 | Free |
| Pets | €10 per pet per night, at most two per apartment, by prior agreement |
| Tourist tax | Per person per night, at the statutory Crikvenica rate, payable for nights actually stayed |
Prices are in euro and include bed linen, towels, utilities and the final clean. Tourist tax (boravišna pristojba) is set by law, not by us; we collect it and pay it on.
4.Payment, and the card we hold
Booking directly, you pay in two steps. 30% of the stay at booking — the akontacija — and the remaining 70% thirty days before arrival, charged automatically to the same card. A booking made inside 30 days is payable in full at booking. Direct rates are 15% below the Booking.com price in exchange for these firmer terms.
If the balance cannot be charged, we email you a secure payment link, to be paid by 26 days before arrival, and then a reminder with a final date 23 days before arrival. If it is still unpaid after that, we may cancel the booking, and the 30% paid at booking is then not refunded.
Where you booked through Booking.com, that channel's payment terms govern instead.
We also accept cash for the balance and for extras, and we intend to keep accepting it — some guests arrive with the stay in cash, others with a card and fifty euro in their pocket, and neither should be turned away. Card payments are processed by Stripe; we never see or store your full card number.
The card on file. When you book directly with us you give us card details, which are stored by Stripe as a token against your booking.
By giving us your card details you authorise us to charge that card, without asking you again, for: 1. the accommodation charge when it falls due — the 30% at booking and the 70% thirty days before arrival; 2. any amount payable under the Cancellation and Refund Policy, including the no-show charge; 3. damage or loss for which you are liable under §5, up to the amount pre-authorised; 4. unpaid extras — tourist tax, an extra bed, a pet charge, or an extra guest. We will email you before making any charge under points 2, 3 or 4, stating the amount, what it is for, and the clause it is made under. You keep every right to dispute it with us and with your bank.
That notice is not a formality. A charge you did not expect is a charge you will dispute, and we would rather explain it than argue about it afterwards.
Where you booked through Booking.com, this section does not apply — Booking.com's own payment terms govern, and any charge is collected the way Booking.com collects it.
5.Damage
You are responsible for the apartment while you have it, and for everyone staying with you. That means damage beyond ordinary wear, items missing at check-out, and the cost of making good — but not the small accidents that are simply part of people living somewhere. A broken glass is not damage. A broken door is.
Pre-authorisation. When you arrive, we place a pre-authorisation of €150 on your card. Never before then, and never as part of paying for the stay. The same amount applies to every booking, whichever channel you booked through — there is no list of guests we trust more and no judgement made about you at the door.
A pre-authorisation is a hold, not a payment. The amount is reserved by your bank and no money leaves your account. It is released after check-out once the apartment has been seen, and in any case within seven days. If we find damage, we tell you what it is and what it costs before we charge anything against it.
Where the cost exceeds the amount held, you remain liable for the difference. Where we charge you, you can ask for photographs and, where work was done, the invoice — and we will provide them.
Report damage. If something breaks, tell us. Damage reported honestly is handled reasonably. Damage found after you have gone is handled by the paragraphs above.
6.Arrival, departure and registration
Check-in 14:00–23:00. Check-out 07:00–10:00. Tell us your arrival time; tell us as soon as you know if it will change.
We are required by law to register every guest with the Croatian eVisitor system, including children. You must present a valid passport or identity card for each guest on arrival. This is a statutory obligation on the host, not a preference of ours, and we cannot accommodate a guest who cannot be registered. What is collected and why is set out in the Guest Privacy Notice.
The lead guest must be at least 18. Guests under 18 are very welcome, with an adult on the booking who is present for the stay.
Maximum stay is 90 nights, an eVisitor limit.
7.House rules
The apartments sit in a building with neighbours and other guests, and the rules exist for them as much as for us.
- No smoking. Smoking is not allowed at the property.
- Quiet hours 23:00 to 09:00. Croatian law protects night-time quiet and neighbours enforce it.
- No parties or events, and no hen, stag or similar parties. The apartments are let for accommodation, not for functions.
- Pets are welcome by prior agreement, at the pet charge in §3.
- Only the guests on the confirmation may stay overnight.
- Tell us your expected arrival time before you travel.
These are the rules published on our listing. They are the same rules wherever you booked.
Serious or repeated breach entitles us to end the stay. That is a last resort and has never yet been needed; where it happens, the remaining nights are not refunded.
8.Cancellation
Set out in full in the Cancellation and Refund Policy, which forms part of these terms.
On a direct booking there is no free-cancellation window. Cancel before 30 days and you lose the 30% akontacija and nothing more. Cancel inside 30 days, or fail to arrive, and the full amount is retained — though if we re-let the dates we refund whatever we recover. If your plans are not firm, book through Booking.com, where the policy is more forgiving.
On a Booking.com booking, that channel's own policy applies and nothing here changes it.
9.What we are responsible for
We are responsible for providing the apartment as described and in a fit state. Where we fail, you have the remedies Croatian consumer law gives you, and nothing here limits them.
We are not responsible for things genuinely outside our control — weather, a regional power or water failure, road closures, or a change in your circumstances. Take out travel insurance; it is cheaper than any of the outcomes it covers.
Your possessions are your own responsibility. The apartment has a lockable door and we ask you to use it.
10.If something is wrong
Tell us while you are here. Nearly everything can be fixed the same day if we know about it, and almost nothing can be fixed after you have gone home. Call +385 99 222 1451.
If we cannot resolve it, write to info@kotorska54.com. We will answer in writing within 15 days. An EU consumer may also use the European Commission's online dispute resolution platform.
11.Law and language
These terms are governed by Croatian law and the Croatian courts have jurisdiction.
These terms exist in Croatian and in English, both of equal standing. Where the two differ, the Croatian version prevails. Nothing in this clause removes a right that Croatian consumer law gives you regardless of which text you read.